Privacy Policy

1. WHO ARE WE

ADM Protexin Ltd recognises the importance of protecting all personal and sensitive data, and are committed to ensuring the correct use, storage and destruction of any data that could be considered personal or sensitive. We will manage your data in accordance of the Data Protection Act (2018) and the European General Data Protection Act (2016)

ADM Protexin Limited
Lopen Head
South Petherton
Somerset
TA13 5JH

Phone: +44 (0)1460 243230
Email: info@Protexin.com

2. WEBSITES IN SCOPE OF THIS POLICY

www.equinepremium.com

3. DATA WE COLLECT

We hold the details you provide via our websites to lawfully process your data under ‘Consent’ to :

· To email newsletters and special offers

· To send details of bursary and product details

· To respond to queries you may have

· To aid future purchasing / purchase history / queries / contact via the websites when subscribing.

· Competition entry

· To send us details relating to employment

The data can include: Names, email address, home address, phone number, University details

We hold the details you provide via our websites to lawfully process your data under ‘Contract’ to :

· To fulfil a contractual obligation of sale

The data includes: Names, email address, home address, phone, information relating to potential career opportunities at Protexin.

4. COOKIES

We use cookies on our website to help us provide you with a good experience when you browse, and allow us to improve our site. You can change your computer browser settings to control what cookies are used on your computer.

· Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, or use a shopping cart.

· Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.

· Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

· Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed.

5. HOW WILL WE USE YOUR DATA

· To email newsletters and special offers

· To send details of bursary and product details

· To respond to queries customer may have

· To aid future purchasing via the website

· Competition entry

· To complete the sale contract

Who will it be shared with

· Relevant members of Probiotics International Ltd (Protexin) staff to fulfil services in 3 above

· There may be instances where our competent web support team need to undertake work on our web site on our behalf that may involve handling data under the instruction of the controller of ADM Protexin Ltd.

· To undertake the process of sending Newsletters we use a third party application Constant Contact. The data is held outside of the EU Constant Contact is accredited with the EU-US Privacy Shield in accordance with the GDPR 2016 / DPA 2018

6. LAWFUL BASIS FOR PROCESSING DATA OBTAINED VIA OUR WEBSITES

· Consent – to provide you with Newsletter, special offers, bursary details, product details, resolve queries, competitions, career opportunities

· Contract – to undertake and complete purchase of items

7. DATA STORAGE AND RETENTION

· Your data is stored on secure servers located in the UK by our Web hosting company (Iconography) accredited with Cyber Essentials.

· We also use an emailing application to send you our Newsletters and information. The data is held outside of the EU. Constant Contact is accredited with the EU-US Privacy Shield in accordance with the GDPR 2016 / DPA 2018

Retention

On certain data we are obliged under regulations and legalities to retain your information for a period of time. These regulations may over ride our retention policy of:

· 4 years for Newsletters, Contact Us, Register, Students and Bursary, Competitions.

· Sales - 6 years

· Careers CV and related information - 6 months

8. YOUR RIGHTS

You have rights over the information you have provided us with. If you would like to use any of these rights you can contact us at Info@Protexin.com or using the contact form via our website.

In order to process your request, we will ask you to provide valid forms of identification to verify you are the data subject.

Please be aware there may be legislative or regulatory rules that apply.

· Right to be informed – We are obliged to provide you with details of data processing. This is provided by this Privacy Policy and associated communications we may have with you

· Right to Withdraw Consent – you can unsubscribe at any time to our newsletters by clicking on ‘unsubscribe’ on our websites

· Right of Erasure (the right to be forgotten) - If no other overriding regulation or law prohibits, you can request we delete all personal data we hold relating to you. We will take all reasonable steps to ensure erasure.

· Right of Access to Personal Data – You may request a copy of the personal data we hold without charge. Once we have verified you are the data subject we will provide you with details of your personal data. We will also provide you with:

· The lawful purpose we process the information

· The categories of personal data concerned

· Any third parties that process your information

· The retention period relating to your information

Under rare circumstances we may refuse to provide the information, which we will notify you of. If a request is deemed persistent or unnecessary, we reserve the right to refuse.

· Right of Rectification – If your data is incorrect or incomplete you can notify us and we can correct it. If we fail to do this you can also restrict us from processing until corrected.

· Restrict Processing - You may request us to stop processing your data under some circumstances. We will still hold it but will no longer process it.

· Rights regarding automated processing – ADM Protexin do not undertake any automated processing

· To Object – You have rights to object to processing your information under certain circumstances.

9. PRINCIPLES OF GDPR

We shall comply with the Principles of GDPR (2016) / DPA (2018) to ensure all data is:

· Fairly and lawfully processed;

· Processed for a lawful purpose;

· Adequate, relevant and not excessive;

· Accurate and up to date; (across all processes)

· Not kept for longer than is necessary;

· Processed in accordance with the data subjects rights;

· Stored in a secure manner at all times; and

· Not transferred to other countries without adequate protection.

10. WHO TO CONTACT

Any comments or questions about our privacy policy and handling of your data please use any of the following methods:

Email:info@protexin.com
Phone: +44 (0) 1460 243230

Post: Data Protection Manager / Controller
ADM Protexin Limited
Lopen Head
Somerset
TA13 5JH
United Kingdom

11. LIVE CHAT MONITORING FEATURE

As part of our move to Ring Central, we have implemented a feature that allows us to view the content being typed by customers in real time before they click send. This feature is designed to assist with the smooth handling of longer or more complex messages and improve response times. We ensure that this information is used solely to enhance customer support and is not stored or shared for any other purpose.

Transparency and PrivacyWe are committed to maintaining your privacy and ensuring that your personal data is protected. This real-time typing visibility is part of our efforts to provide better service and is in line with standard practices adopted by many other leading chat providers. Rest assured, no information is processed or used inappropriately, and we take all necessary precautions to ensure your data remains secure. We collect customers' email addresses at the start of live chat to send them transcripts of the conversation.

Policy updated 10th March 2025